Service
How We Work
Deep Understanding of Customer Needs
Understanding Your Application, Working Scenario, and Site Location
STEP 1
Online talk
Confirm the Best Solution and Price for You
Develop a solution according to your needs and confirm the final price.
STEP 2
Formal document
Confirm the Production Plan & Take Immediate Action
The production department will arrange the schedule and begin production right away.
STEP 3
Production scheduling
Strict Quality Control + Actual Machine Testing
After the quality inspection is completed, we will arrange a video inspection for you to ensure the machine meets quality standards.
STEP 4
Video recording
Shipping Arrangement
We will plan the entire transportation process and logistics arrangements for you, ensuring your goods arrive at the destination in perfect condition.
STEP 5
Logistics Planning
Maintenance & Operation with Ease
We offer full operation tutorials and maintenance manuals. The machine is easy to maintain and has a low breakdown rate, so you won’t have any trouble learning how to use it.
STEP 6
Operation video
Unsere Leistungen
From selection to after-sales, Highland Heavy supports your mixer and forklift business all the way.
Selection & Solution Consulting
Tell us your project, altitude, concrete grade and working site. We recommend the right self-loading mixer or rough terrain forklift, not just the cheapest one.
Customization (OEM/ODM)
Custom color, logo, engine brand, tires, attachments and Logistics method. We build machines for your market.
Production & Quality Control
Welding inspection, hydraulic test, drum rotation test, load test and video inspection before shipment. You can also send a third-party inspector.
Shipping & Export Support
EXW, FOB, CIF, DDP available. We provide loading plan, container optimization, CO, Form E, invoice, packing list and customs documents.
Training & Installation Guidance
Operation manual, video tutorial, online training and optional on-site installation guidance.
Spare Parts & After-Sales
Original spare parts, wear parts list, explosion diagrams and fast DHL/FedEx delivery. Technical support by WhatsApp, email or video call.
Warranty & Commitment
FAQ
We guarantee you a brand-new product.
We're here to answer your most important questions.
What if I don't know how to install or operate the equipment after receiving it?
Does the equipment have a warranty? What if parts get damaged?
How can I make payment to complete the purchase?
Do you have internationally recognized certificates?
Will the equipment be tested before leaving the factory?
Do you provide international logistics services?
